Refund policy

Return Window

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Address

To start a return, you can contact us at info@silkeza.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order Cancellation

You can cancel your order within 24 hours of purchase by contacting our customer service. If your order has already been shipped, please follow the returns procedure below.

Return Eligibility

1. Unused Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Within the Return Period: You must initiate the return process within 30 days from the date of delivery.

Return Process

1. Contact Us: To request a return, please send an email to info@silkeza.com with the subject line “Return Request.” Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
2. Approval: Our team will review your request and send you a return authorization and instructions.
3. Return Shipping: You will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Restocking Fee: We don't take any restocking fees.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@silkeza.com within 7 days of receiving the product. We will work with you to resolve the issue and provide a replacement or refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products.
• Items that have been used, damaged, or are not in their original condition.
• Items not returned within the specified return period.

Refunds

1. Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund.
2. Refund Amount: Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees and the original shipping charges. Restocking fees may apply and will be communicated during the return process.
3. Refund Method abd window: Refunds will be processed using the original payment method used for the purchase. Please note that it may take 7 business days for the refund to be reflected in your account, depending on your payment provider.

Overview of the Policy

• Return period: 30 days from delivery date
• Return method: By mail
• Return shipping: Customer’s responsibility
• Restocking Fee: None
• Refund period: 7 business days

If you have any questions, concerns, or need assistance with our return and refund policy, please feel free to contact us. We are committed to providing you with exceptional support: